Cable Customers

Message from Comcast:

Comcast has been a leader in narrowing the nation’s digital divide for more than a decade. Even with the ACP ending, we will continue to offer a range of affordable options to meet the needs of every budget:

• As the government funding winds down in May, Comcast will offer a $14 credit to all Xfinity ACP customers.
• Part of a new product portfolio, Comcast NOW will offer affordable, pre-paid Internet, mobile, and TV plans to any customer in our service area – including home internet plans starting at $30/month for 100 Mbps and NOW Mobile plans offering unlimited 5G and WiFi hotspot data for $25 per month.
• Every household that has been enrolled in the ACP – whether with Comcast or with any other provider – is eligible for Internet Essentials, offering 50 Mbps internet service for $9.95 per month (equipment included, no credit check, no cancellation fee).
• ACP enrollees can choose to double their speed with Internet Essentials Plus, offering 100 Mbps service for $29.95 per month (equipment included, no credit check, no cancellation fee).
• Comcast will offer all new Internet Essentials Plus customers one line of Xfinity Mobile at no additional cost for up to 12 months.
• We’ll also continue to offer unlimited access to the nation’s largest network of WiFi hotspots through WiFi Pass, for $10 for the first month and $20 per month thereafter.
• Comcast will continue to offer free WiFi in 1,250+ Lift Zones nationwide – including 100+ in the Midwest. Lift Zones, as you know, are local community centers we’ve specially outfitted with business-grade WiFi to ensure families can get online.

If you know of households that will be impacted by the expiration of the ACP, encourage them to call 1-800-Xfinity, to learn more about all the offers available in this area.  

Comcast will also work closely with local governments, school districts, healthcare providers, and nonprofits to help families get and stay connected to the internet.

Residents may call the cable commission if they have questions or unresolved complaints with Comcast. Comcast Xfinity® customers should first attempt to contact Comcast at (651) 222-3333, or visit a local Comcast Cable Store at 2037 S Robert St., Suite 200, West St. Paul, MN 55118 or at 3325 Central Park Village Drive, Suite 100, Eagan, MN 55121.

If you are unable to resolve your question or problem directly with the cable provider (and you live within the cities of Inver Grove Heights, Lilydale, Mendota, Mendota Heights, South St. Paul, Sunfish Lake, and West St. Paul), you may call the cable commission at (651) 352-6101. NDC4 is here to assist with unresolved concerns and will forward complaints to Comcast's Escalated Complaints department for faster resolution. Our hours are Monday-Friday 8 a.m. to 4:30 p.m. NDC4 offices and Town Square Television studios are located at 5845 Blaine Avenue, Inver Grove Heights, MN 55076.

If you do not live in the above-mentioned cities, call your city hall to find a local franchise authority.

Comcast has teamed up with The UPS Store to offer convenient and free equipment returns. Comcast customers can now bring their equipment directly to the nearest UPS Store location, where it will be processed, packed and shipped back to Comcast, free of charge. Equipment can be dropped off "as is," no box or packaging required.

The UPS Store in West St. Paul:

1670 Robert St. S., West St. Paul, MN 55118

651-451-0611 | Fax 651-451-8963 | www.theupsstore.com

UPS Drop Boxes in Northern Dakota County:

• 5802 Blackshire Path, Inver Grove Heights, MN 55076
• 5842 Carmen Ave., Inver Grove Heights, MN 55077
• 2918 Upper 55th, Inver Grove Heights, MN 55076
• 633 Concord St. South, South St. Paul, MN 55075
• 501 Farwell Ave., Inver South St. Paul, MN 55075

NDC4 is a municipal joint powers cooperative formed in 1982 by the seven cities of Inver Grove Heights, Lilydale, Mendota, Mendota Heights, South St. Paul, Sunfish Lake, and West St. Paul.

To achieve our mission, we provide consumer protection services for cable subscribers and directly oversee government and educational programming (see our government meeting schedule) on Cable Channels, Online, and Social Media. We also administer LOCAL community programming thorough our non-profit corporation, Town Square Television.

The cable commission consists of a city council and citizen representative from each of our member cities. Five of the fourteen commissioners are elected commission officers who form the Executive Committee. The full commission meets on the first Wednesday of every other month (February, April, June, August, October, and December), while the Executive Committee meets during the months in between. Full commission meetings are televised LIVE the first Wednesday of every other month at 7 p.m. on Government Channel 18.

West St. Paul - NEW!

2037 S Robert St., Suite 200
West St. Paul, MN 55118 -Map

• Mon-Sat 10am-8pm
• Sun 11am-6pm

Eagan

3325 Central Park Village Drive
Suite 100
Eagan, MN 55121 -Map

• Mon-Sat: 9am-7pm
• Sun: 11am-5pm

St. Louis Park

4620 Excelsior Blvd.
St. Louis Park, MN 55416 -Map

• Mon-Sat: 9am-7pm
• Sun: 11am-5pm

Minnetonka

14404 Excelsior Blvd.
Minnetonka, MN 55345 -Map

• Mon-Fri: 9am-7pm
• Sat: 9am-5pm
• Sun: Closed

Brooklyn Park

9660 Colorado Lane
Brooklyn Park, MN 55445 -Map

• Mon-Sat: 9am-7pm
• Sun: 11am-5pm

Richfield

6503 Nicollet Ave.
Richfield, MN 55423 -Map

• Mon-Sat: 9am-7pm
• Sun: 11am-5pm

St. Paul (Highland Park)

2050-2052 Ford Parkway
St. Paul, MN 55116 -Map

• Mon-Sat: 9am-7pm
• Sun: 11am-5pm

Roseville

2480 Fairview Ave. N.
Roseville, MN 55113 -Map

• Mon-Sat: 9am-7pm
• Sun: 11am-5pm

Woodbury

429 Commerce Drive
Woodbury, MN 55125 -Map

• Mon-Sat: 9am-7pm
• Sun: 11am-5pm

Don't get caught in the cold. Get ready for winter weather. Winter storm season is here, and we're prepared to get you back up and running when a storm hits. We want to make sure you're ready if the weather interferes with your TV, Internet, or phone service.

Stay informed and stay connected during a storm with these tips:

1. Remember to check My Account: It's a quick and easy way to check for outages, contact our care team and check the status of a service call. My Account is accessible with the Xfinity My Account app, online and right on XFINITY X1.
2. Download the XFINITY WiFi app: Internet Down? You can quickly locate and connect to XFINITY WiFi hotspots when you need them the most.
3. Download the XFINITY TV app: Stuck inside? With the app, you can view live TV and weather updates. Even download shows and movies to watch offline in case you lose power.

If your services does go down, check My Account first to see if there's an outage. If it shows an outage for your address, there is no need to call. If My Account does not show an outage, please let us know so we can alert our technicians. As we work to get everything repaired, you may notice some temporary service interruptions while technicians work to get all the connections restored.

A power outage may impact your XFINITY service. If the power is out, your local utility provider will need to restore power before your XFINITY services can be restored. On occasion, your power may start working before your XFINITY services. In those situations, we ask for your patience- our teams work hard to get your services back up and running so you can be connected again.

For additional tips on how you can prepare your home and family for a major storm, please visit Weather Ready Nation (http://www.nws.noaa.gov/com/weatherreadynation/).