Northern Dakota County Cable Communications Commission
Our Mission:
The mission of NDC4 is to serve its member cities by administering and enforcing the cable franchise ordinance, managing institutional programming and overseeing local community programming on their behalf.
Discounted Internet Services
COMCAST OFFERING FREE AND DISCOUNTED INTERNET THROUGH AFFORDABLE CONNECTIVITY PROGRAM
Comcast in the Twin Cities is offering free and discounted Internet options through the Affordable Connectivity Program (ACP). The ACP provides eligible low-income households a credit up to $30 a month toward the cost of Internet service ($75 per month for households on qualifying Tribal lands). Customers who qualify can apply ACP credits to any tier of Xfinity Internet, including Internet Essentials.
“As the world becomes more digital, it is crucial that everyone has the needed resources and opportunities to excel in today’s environment,” said Kalyn Hove, Regional Senior Vice President, Comcast Twin Cities. “The Affordable Connectivity Program is a once in a lifetime opportunity that Comcast is proud to be participating in and offer to any of our customers who qualify so they can benefit from the connectivity needed to function in today’s world.”
Comcast recently introduced two new ways for customers to benefit from the ACP:
Internet Essentials Plus
Internet Essentials Plus is a new tier of service for Comcast’s hallmark digital equity program that is available in all Comcast service areas to any customer who qualifies. It offers twice the download speed – up to 100 Mbps – of the traditional Internet Essentials service, which has a 50 Mbps download speed. Internet Essentials Plus is available for $29.95/month to new customers who qualify. Existing Internet Essentials customers can upgrade to this new, faster tier at any time. Customers who subscribe to Internet Essentials Plus and enroll in ACP will effectively get broadband for free after the $30/month government discount is applied.
Xfinity Mobile
Comcast’s top-rated Xfinity Mobile service, which includes 5G, is now available to customers enrolled in ACP, giving them the ability to save money on their connectivity needs inside and out of the home. Internet Essentials customers can use their $30/month ACP discount to pay for both Xfinity Internet and Xfinity Mobile service. For example, an Internet Essentials customer (paying $9.95/month) can add one line of Unlimited on Xfinity Mobile ($45/month) for $24.95/month after applying the ACP discount.
Xfinity Mobile has no line access or activation fees and comes with unlimited talk and text, so customers only pay for cellular data. Customers can mix and match between two straightforward plans on Xfinity Mobile with 5G included, Unlimited or By the Gig, and pair these mobile plans with any tier of Internet service to provide ultimate flexibility. They can also switch back and forth between Unlimited and By the Gig mobile plans at any time. In addition, Xfinity Mobile devices automatically connect to millions of Xfinity WiFi hotspots across the country to reduce customers’ dependence on cellular and save money.
Sign up for ACP
Eligible households that enroll in the program can receive $30/month toward their Internet and mobile service ($75/month on Tribal lands). New and existing Xfinity Internet or Internet Essentials customers can visit www.xfinity.com/acp or call 844-389-4681 for more information, to determine eligibility, and sign up.
Today’s announcement is part of Project UP, Comcast’s $1 billion commitment to reach tens of millions of people over the next 10 years with the tools, resources, and skills needed to succeed in a digital world. For more information about Comcast’s comprehensive connectivity program for low-income Americans visit:
https://corporate.comcast.com/values/internet-essentials.
If you have an issue with Comcast® Xfinity®...
Residents may call the cable commission if they have questions or unresolved complaints with Comcast. Comcast Xfinity® customers should first attempt to contact Comcast at (651) 222-3333, or visit a local Comcast Cable Store at 2037 S Robert St., Suite 200, West St. Paul, MN 55118 or at 3325 Central Park Village Drive, Suite 100, Eagan, MN 55121.
If you are unable to resolve your question or problem directly with the cable provider (and you live within the cities of Inver Grove Heights, Lilydale, Mendota, Mendota Heights, South St. Paul, Sunfish Lake, and West St. Paul), you may call the cable commission at (651) 352-6101. NDC4 is here to assist with unresolved concerns and will forward complaints to Comcast's Escalated Complaints department for faster resolution. Our hours are Monday-Friday 8 a.m. to 4:30 p.m. NDC4 offices and Town Square Television studios are located at 5845 Blaine Avenue, Inver Grove Heights, MN 55076.
If you do not live in the above-mentioned cities, call your city hall to find a local franchise authority.
Comcast has teamed up with The UPS Store
Comcast has teamed up with The UPS Store to offer convenient and free equipment returns. Comcast customers can now bring their equipment directly to the nearest UPS Store location, where it will be processed, packed and shipped back to Comcast, free of charge. Equipment can be dropped off "as is," no box or packaging required.
The UPS Store in West St. Paul:
1670 Robert St. S., West St. Paul, MN 55118
651-451-0611 | Fax 651-451-8963 | www.theupsstore.com
UPS Drop Boxes in Northern Dakota County:
- 5802 Blackshire Path, Inver Grove Heights, MN 55076
- 5842 Carmen Ave., Inver Grove Heights, MN 55077
- 2918 Upper 55th, Inver Grove Heights, MN 55076
- 633 Concord St. South, South St. Paul, MN 55075
- 501 Farwell Ave., Inver South St. Paul, MN 55075
Who and What We Are:
NDC4 is a municipal joint powers cooperative formed in 1982 by the seven cities of Inver Grove Heights, Lilydale, Mendota, Mendota Heights, South St. Paul, Sunfish Lake, and West St. Paul.
To achieve our mission, we provide consumer protection services for cable subscribers and directly oversee government and educational programming (see our government meeting schedule) on Cable Channels, Online, and Social Media. We also administer LOCAL community programming thorough our non-profit corporation, Town Square Television.
The cable commission consists of a city council and citizen representative from each of our member cities. Five of the fourteen commissioners are elected commission officers who form the Executive Committee. The full commission meets on the first Wednesday of every other month (February, April, June, August, October, and December), while the Executive Committee meets during the months in between. Full commission meetings are televised LIVE the first Wednesday of every other month at 7 p.m. on Government Channel 18.
Comcast Locations
West St. Paul - NEW!
2037 S Robert St., Suite 200
West St. Paul, MN 55118 -Map
- Mon-Sat 10am-8pm
- Sun 11am-6pm
Eagan
3325 Central Park Village Drive
Suite 100
Eagan, MN 55121 -Map
- Mon-Sat: 9am-7pm
- Sun: 11am-5pm
St. Louis Park
4620 Excelsior Blvd.
St. Louis Park, MN 55416 -Map
- Mon-Sat: 9am-7pm
- Sun: 11am-5pm
Minnetonka
14404 Excelsior Blvd.
Minnetonka, MN 55345 -Map
- Mon-Fri: 9am-7pm
- Sat: 9am-5pm
- Sun: Closed
Brooklyn Park
9660 Colorado Lane
Brooklyn Park, MN 55445 -Map
- Mon-Sat: 9am-7pm
- Sun: 11am-5pm
Richfield
6503 Nicollet Ave.
Richfield, MN 55423 -Map
- Mon-Sat: 9am-7pm
- Sun: 11am-5pm
St. Paul (Highland Park)
2050-2052 Ford Parkway
St. Paul, MN 55116 -Map
- Mon-Sat: 9am-7pm
- Sun: 11am-5pm
Roseville
2480 Fairview Ave. N.
Roseville, MN 55113 -Map
- Mon-Sat: 9am-7pm
- Sun: 11am-5pm
Woodbury
429 Commerce Drive
Woodbury, MN 55125 -Map
- Mon-Sat: 9am-7pm
- Sun: 11am-5pm
Comcast Storm Preparedness
Don't get caught in the cold. Get ready for winter weather. Winter storm season is here, and we're prepared to get you back up and running when a storm hits. We want to make sure you're ready if the weather interferes with your TV, Internet, or phone service.
Stay informed and stay connected during a storm with these tips:
- Remember to check My Account: It's a quick and easy way to check for outages, contact our care team and check the status of a service call. My Account is accessible with the Xfinity My Account app, online and right on XFINITY X1.
- Download the XFINITY WiFi app: Internet Down? You can quickly locate and connect to XFINITY WiFi hotspots when you need them the most.
- Download the XFINITY TV app: Stuck inside? With the app, you can view live TV and weather updates. Even download shows and movies to watch offline in case you lose power.
If your services does go down, check My Account first to see if there's an outage. If it shows an outage for your address, there is no need to call. If My Account does not show an outage, please let us know so we can alert our technicians. As we work to get everything repaired, you may notice some temporary service interruptions while technicians work to get all the connections restored.
A power outage may impact your XFINITY service. If the power is out, your local utility provider will need to restore power before your XFINITY services can be restored. On occasion, your power may start working before your XFINITY services. In those situations, we ask for your patience- our teams work hard to get your services back up and running so you can be connected again.
For additional tips on how you can prepare your home and family for a major storm, please visit Weather Ready Nation (http://www.nws.noaa.gov/com/weatherreadynation/).